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365casino FAQ – All Your Questions Answered

From registration and withdrawals to betting rules and security — find answers to all your questions about 365casino on this page.

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Account & Registration

You'll need an active Bangladeshi mobile number, an email address, and your full name. You must be 18 or older. Registration is completely free and takes just 2–3 minutes.

Only one account is allowed per mobile number. Any attempt to create multiple accounts may result in all accounts being suspended and balances forfeited.

Click the "Forgot Password?" link on the login page. A reset link or OTP will be sent to your registered mobile number or email. Use it to set a new password. The whole process takes under 5 minutes.

You can update your name, email, and phone number in your profile settings after logging in. Note that once KYC verification is complete, some changes may require assistance from our support team.

If your account has been suspended, email us at support@365casino.im. Our team will respond within 24 hours with the reason. In most cases, completing KYC verification resolves the issue.

KYC (Know Your Customer) is the identity verification process. You'll need to upload a photo of your National ID or passport to complete it. This keeps your account secure and is required for larger withdrawals.

To delete your account, send a request to support@365casino.im. Before deletion, make sure all balances have been withdrawn. Under our responsible gaming policy, you can also opt for a temporary or permanent self-exclusion.

First, make sure Caps Lock is off and that you're using the correct mobile number or email. Try clearing your browser cache or switching to a different browser. You can also log in using OTP.

Deposits & Withdrawals

365casino accepts deposits via bKash, Nagad, Rocket, Upay, bank transfer, and cryptocurrency. Mobile banking transfers are credited to your account instantly.

The minimum deposit at 365casino is just ৳500 BDT — one of the lowest thresholds among betting platforms in Bangladesh. This limit applies across all payment methods.

Mobile banking (bKash/Nagad) withdrawals are typically processed within 1–4 hours. Bank transfers may take 1–2 business days. Completing KYC verification speeds up the process.

The minimum withdrawal is ৳500 BDT. Daily maximum withdrawal limits vary by account level. VIP members can withdraw higher amounts. Visit the financial transactions page for exact limits.

Wait 30 minutes first. If it still hasn't arrived, email support@365casino.im with your transaction ID or a screenshot. Our team will resolve it promptly.

365casino does not charge any deposit fees. However, your mobile banking provider or bank may apply their own service charges. There are generally no extra fees on withdrawals either.

Yes, 365casino supports several cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), and USDT. Crypto payments are typically processed faster and offer an extra layer of privacy.

Withdrawals can be cancelled before processing begins. Cancel any pending request from your account transaction history. Once processing has started, cancellation is no longer possible.

For security reasons, withdrawals can only be sent to an account registered in your own name. Any attempt to send funds to another person's account will result in a failed transaction and may lead to your account being suspended.

Betting & Gaming

Bet on 20+ sports including cricket, football, tennis, badminton, kabaddi, and volleyball. Special odds are available for major tournaments like IPL, BPL, and the World Cup.

Live betting lets you place bets in real time while a match is in progress. Use live scores and stats to guide your decisions. Odds change by the moment, so quick thinking is key.

The minimum bet at 365casino is just ৳50 BDT, giving new users a low-risk way to get started. Maximum bet limits vary by event and market.

In most cases, a bet cannot be cancelled once placed. However, if an event is cancelled or the Cash Out feature is available, you may be able to settle your bet early.

Cash out lets you take partial or full returns on your bet before the match ends. Lock in a guaranteed profit when things are going well, or cut your losses when they're not.

Yes, parlay (accumulator) bets are available at 365casino. Betting on multiple match outcomes at once multiplies the odds together, meaning bigger payouts if you win — though every selection must be correct.

If a match is cancelled or postponed, the full stake for the affected bet will be refunded to your account. Refunds are typically processed within 24 hours.

Absolutely. 365casino offers live baccarat, roulette, blackjack, Dragon Tiger, and hundreds of slots. Enjoy the real live dealer experience from wherever you are.

365casino uses decimal odds format. For example, odds of 2.50 mean a ৳100 BDT bet returns ৳250 BDT if you win (৳100 stake + ৳150 profit). You can change the odds format in settings.

Bonuses & Promotions

New members receive a 100% welcome bonus on their first deposit. Deposit ৳1,000 and you'll have ৳2,000 to play with. The bonus is added automatically.

To withdraw a bonus, you must place a certain amount in bets — this is the wagering requirement. Typically, you need to wager 5–10 times the bonus amount. Full terms and conditions are available on the Terms & Conditions page.

A reload bonus is available every week. Special promotions also run during major cricket or football tournaments. Visit the Promotions page to see all current offers.

Yes, cashback is awarded weekly based on your net losses. You can typically get back 5–15% of your weekly net losses, with VIP members receiving a higher cashback rate.

The referral program rewards you for every successful referral. When a friend registers and makes their first deposit, both you and your friend receive a bonus. Your referral link is available on your profile page.

365casino has 5 VIP tiers: Bronze, Silver, Gold, Platinum, and Diamond. You earn points with every bet, and as points accumulate your tier goes up. Higher tiers come with better cashback rates, faster withdrawals, and a dedicated account manager.

Bonuses generally need to be used within 7–30 days of being awarded. The exact validity period varies by bonus type. Any unused bonus will expire once the deadline passes.

Security & Privacy

365casino uses 256-bit SSL encryption. All transactions and personal data are fully protected. The platform is internationally licensed and regularly passes third-party security audits.

Go to your profile settings, navigate to the "Security" section, and enable 2FA. You can link Google Authenticator or SMS OTP to your mobile number. This ensures that even if someone knows your password, they cannot access your account.

No. 365casino does not sell or share your personal information with any third party. Information is only disclosed when required by law. Full details are available on our Privacy Policy page.

Change your password immediately and notify us at support@365casino.im. Our security team will lock the account and investigate. Report any suspicious transactions as soon as possible.

Yes, as part of responsible gaming you can set daily/weekly deposit limits, betting limits, and cooling-off periods. These can be configured in your account settings or Responsible Gaming can be done from the page.

Always type the correct URL (365casino.im) directly into your browser. Make sure you see the padlock icon and HTTPS. If someone sends you a link, don't click it — type the URL yourself. We never send login links via SMS or messaging apps.

Yes, through the self-exclusion feature you can temporarily deactivate your account for anywhere between 1 week and 6 months. You will not be able to log in during this period. For permanent closure, please contact support.

Mobile App

365casino App Download Page The app can be downloaded directly from our site. Both Android APK and iOS versions are available. Even if it's not on Google Play, you can install it safely from our website.

Go to Settings > Security and enable "Unknown Sources" or "Install Unknown Apps", then try installing the APK again. On Android 8+, you may need to grant permission to a specific browser.

When a new version is available, you'll receive an automatic update notification when you open the app. Alternatively, download the latest APK from the download page and reinstall it — installing over the existing app will not delete your data.

Yes, you can manage push notifications from the app settings or your phone's notification settings. Sports updates, promotions, and transaction alerts can each be toggled on or off independently.

Yes, the 365casino website is fully optimized for mobile. It works smoothly on Chrome, Firefox, and any modern browser. The app also offers the added convenience of biometric login and push notifications.

Lottery

365casino offers daily lotteries, weekly mega draws, scratch cards, and instant win games. Each comes with its own prize structure and winning odds.

Lottery ticket prices vary by type — starting from BDT 100, with multiple price tiers available. Instant scratch cards are available at the lowest price. Visit the Lottery page for full details.

After a win, your prize amount is credited directly to your 365casino account. From there, you can use it for betting or withdraw it. Larger prizes may require additional verification before being processed.

Lottery Results Lottery Page Results update in real time, published as soon as each draw concludes. If you win, you'll be notified via app notification and email.

Yes, all lottery draws are conducted using Provably Fair technology, independently verifiable by third parties. The Random Number Generator (RNG) is regularly audited and no one can predetermine the results.
Still have questions?

Email Support

Support@365casino.im

Live Chat

24/7 Support in Bengali

Useful Pages
Most Frequently Asked

Why Choose 365casino

Why millions of Bangladeshi players trust us

Licensed & Regulated

365casino is an internationally licensed platform that passes regular third-party audits. Every BDT you deposit and all your personal data are fully secure.

Fastest Payments

Withdrawals to bKash, Nagad, and Rocket processed in just 1–4 hours — the fastest payment processing among betting sites in Bangladesh.

Best Odds

Top market odds on cricket and football. Specially boosted odds are regularly available for IPL, World Cup, and BPL.

Fully in Bengali

The entire platform operates in Bangla. Bangla-speaking customer support is available 24/7. No language barriers here.

Generous Bonuses

100% welcome bonus, weekly cashback, referral bonus, and VIP rewards. The best bonus package in Bangladesh.

Mobile-First

A fully optimized app for smartphones. Fast, smooth performance on both Android and iOS — works well even on a low data connection.

Got your answer? Get started now!

Join 365casino today and start betting with a welcome bonus.

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